What is BOOKERS’ CLUB?
BOOKERS’ CLUB is designed to recognise and reward qualified loyal bookers who make individual guestroom reservations to Futian Shangri-La, Shenzhen at www.bookers-club.com or www.shangri-la.com using the BOOKERS’ CLUB membership. The Bookers’ Club membership comes with a unique member’s booker account ID to be used when making reservations.
For individual guestroom reservations, earn reward points when the guestroom reservation made to the Hotel at Corporate, Public Rates with a member’s booker account ID have materialized.
Accumulated reward points can be used to redeem attractive rewards online in www.bookers-club.com.
Who can be a member?
Eligibility for membership is as follows:
Individual Guestroom Booking
Any individual that requires hotel accommodation at Futian Shangri-La, Shenzhen and makes individual guestroom reservations, including authorised individuals of companies with contracted rates with Futian Shangri-La, Shenzhen, are eligible to be a member of the BOOKERS’ CLUB membership programme.
Membership to BOOKERS’ CLUB is at the discretion of the Hotel and shall be qualified on an annual basis.
Are there different types of membership?
There is one type of membership:
Individual Membership: One or several individuals from a company that makes individual guestroom reservations who redeem rewards from accumulated points in the corresponding member’s booker account.
Membership to BOOKERS’ CLUB is at the discretion of the Hotel and shall be qualified on an annual basis.
What benefits do I get?
Members can redeem a myriad attractive rewards online at BOOKERS’ CLUB with the accumulated reward points. Members can also enjoy additional benefits and promotions found in www.bookers-club.com.
How do I enroll in the membership programme?
Simply login onto www.bookers-club.com and click onto APPLY TO JOIN.
Will membership be at any cost to me?
BOOKERS’ CLUB membership is absolutely FREE.
Membership is non-transferable and may not be exchanged for cash.
Does my membership expire?
Renewal of membership is at the discretion of Futian Shangri-La, Shenzhen and is qualified on an annual basis.
How do I make bookings online?
Individual Guestroom Reservations
Just visit the reservations page on www.shangri-la.com or click onto “Book A Room" in www.bookers-club.com to be linked to the reservations page. After selecting the preferred reservation dates and keying in the mandatory details, indicate in the SPECIAL REQUESTS box, your BOOKERS’ CLUB member’s booker ID before submitting the reservation.
Note: In the occurence of any operational faults by the member at reservation, including but not limited to inaccurate input of account ID, which makes the reservation invalid for points accumulation, Futian Shangri-la, Shenzhen will review the reservation and grant points on a case-by-case basis.
How do I earn reward points?
Individual Guestroom Booking
Points are credited in the member’s booker account when paid room reservations made at www.bookers-club.com or www.shangri-la.com using Corporate, Public Rates, have materialised.
The BOOKERS’ CLUB member’s booker ID must be indicated before submission of the reservations, without which your reservations will not be valid for reward points accumulation.
Points are given as follows:
Guestroom Booking (Individual)
| 10 points:
|
per room per night for Deluxe room, Deluxe City View Room, Premier Room or Premier City View Room
|
| 20 points:
|
per room per night for Horizon Deluxe Room or Horizon Premier Room
|
| 30 points:
|
per room per night for any Suite room
|
- Points for guestroom accommodation are awarded based on the paid guestroom type excluding any complimentary upgrades or upgrade benefits. In the event of a guestroom upgrade, points awarded are based on initial room category booked.
- In the event of a rebate, calculations will be based on final figures after deduction rebates.
- Accumulation of points starts from the date the member’s booker account ID is approved.
- Individual guestroom reservations will not be eligible for points if the member’s booker account is not provided when booking is made.
- The BOOKERS’ CLUB member’s booker ID should always be quoted at the point of reservation.
How do I check the summary of my reward points?
Simply login onto www.bookers-club.com with the member’s booker account ID and password to access the accumulated reward points in the point summary section.
Notes:
Individual Guestroom Reservation
Rewards points are credited upon guest check-out and accommodation paid in full. Update of points are done on Monday of every week, except on public holidays.
Are my reward points transferable and do they expire?
Reward points have an expiry date, are not transferable and cannot be exchanged for cash.
Reward points expire based on the following criteria:
- For memberships approved between 1 January and 30 June of any given year, reward points earned from 1 January to 31 December of the same year will expire after 30 June of the following year.
- For memberships approved between 1 July and 31 December of any given year, reward points earned from 1 July until 30 June of the following year will expire after 31 December of the following year.
Note: Unredeemed points will automatically expire without further notice to the members as indicated on the above dates and without any liability whatsoever on the part of the Company in respect thereof.
How do I redeem rewards with my reward points?
Reward item/s in the rewards gallery can be redeemed when sufficient reward points have been accumulated as indicated in the member’s point summary.
Individual redemption:
Please login onto www.bookers-club.com with the member’s booker account ID and password to check the status of the point summary and process all redemptions online. Upon submission of redemption, please allow ten to fifteen (10-15) working days to process and receive advice on the collection date of the reward item/s from the Hotel’s Loyalty Centre.
- Points redeemed will be deducted automatically from a member’s booker account once the points have been redeemed.
- Redeemed rewards are non-refundable, non-exchangeable and cannot be exchanged for cash.
- A copy of the member’s Identification Card (for Chinese Nationals) or Passport (for Non-Chinese Nationals) must be submitted to the Loyalty Centre for processing of the redemption.
What should I do if the reward I want is not available?
Futian Shangri-La, Shenzhen will suggest a replacement item of similar value in the rewards gallery. Members may choose to continue with the redemption of the new item or the redemption may be cancelled and reward points will not be deducted.
If there is a change in my address or other personal details, who should I contact?
Please login onto www.bookers-club.com with the member’s booker account ID and password to update the member’s profile.
|
|
|
|
|
|