Membership Benefits 

How To Earn BOOKERS’ CLUB Reward Points Start accumulating reward points by simply following the instructions below:

Booking
Individual Guestroom Reservation
Book your guestroom at www.bookers-club.com or www.shangri-la.com using Corporate or Public Rates.

Before submitting your guestroom reservations at the reservations page, indicate in the SPECIAL REQUESTS box your BOOKERS’ CLUB member’s booker account ID to be recognised for reward points accumulation.

You will be credited reward points in your member’s booker account when paid individual guestroom reservations have materialised. Points are given as follows:

Guestroom Reservation (Individual)

10 points:	per room per night for Deluxe room, Deluxe City View Room, Premier Room or Premier City View Room
20 points:	per room per night for Horizon Deluxe Room or Horizon Premier Room
30 points:	per room per night for any Suite room

• Points for guestroom accommodation are awarded based on the paid guestroom type excluding any complimentary upgrades or upgrade benefits. In the event of a guestroom upgrade, points awarded are based on initial room category booked.
• In the event of a rebate, calculations will be based on final figures after deduction rebates.
• Accumulation of points starts from the date the member’s booker account ID is approved.
• Individual guestroom reservations will not be eligible for points if the member’s booker account is not provided when booking is made.

How to Make Redemption of Rewards

Reward item/s in the rewards gallery can be redeemed when sufficient reward points have been accumulated as indicated in the member’s point summary.

Please login onto www.bookers-club.com with the member’s booker account ID and password to check the status of the point summary and process all redemptions online. Upon submission of redemption, please allow ten to fifteen (10-15) working days to process and receive advice on the collection date of the reward item/s from the Hotel’s Loyalty Centre.

Points redeemed will be deducted automatically from a member’s booker account once the points have been redeemed.

Redeemed rewards are non-refundable, non-exchangeable and cannot be exchanged for cash.

A copy of the member’s Identification Card (for Chinese Nationals) or Passport (for Non-Chinese Nationals) must be submitted to the Loyalty Centre for processing of the redemption.

Definitions

1.1	"Company" means Shangri-La Hotel (Shenzhen Futian) Co., Ltd having its Registered Office at 4088 Yitian Road, Futian District, Shenzhen 518048, P.R. China.
1.2	"Hotel" means Futian Shangri-La, Shenzhen located at 4088 Yitian Road, Futian District, Shenzhen 518048, P.R. China.
1.3	“Programme” means the BOOKERS’ CLUB web-based booking membership ONLY program launched by the Company, to reward QUALIFIED loyal bookers who make individual guestroom reservations to Futian Shangri-La, Shenzhen at www.bookers-club.com or www.shangri-la.com. Reward points are awarded when the paid qualified individual room reservations have materialised.
1.4	"Member" means the person to whom a BOOKERS’ CLUB member’s booker account ID are issued by the Company subject to the Terms and Conditions.
1.5	“Booker Account” is BOOKERS’ CLUB authorised member’s booker account ID and password required when making individual guestroom reservations. It is required and for login and access to the member’s account details and points summary online for rewards redemptions in www.bookers-club.com.
1.6	“BOOKERS’ CLUB Reward Points” or “Points” shall mean the points credited to the member’s booker account ID, based on paid materialised qualified individual guestroom reservations through www.bookers-club.com or www.shangri-la.com to Futian Shangri-La, Shenzhen.
1.7	“Point Summary” means reward points accumulated as referred to in item 1.6. Reward points in the point summary have an expiry date, are non-transferable and may not be exchanged for cash.
1.8	Member’s booker account ID must be indicated in the “SPECIAL REQUEST BOX” in www.shangri-la.com or “BOOKER ID BOX” in www.bookers-club.com, when making individual guestroom reservations. Failure to do so will mean that no points will be credited for the particular reservation made.
1.9	"Merchant" is an individual, firm or company engaged in the business of selling and providing goods and/or services featured in the online BOOKERS’ CLUB rewards gallery, including the Hotel.
1.10	"Reward" or “Reward Item” applies to the Reward/Privilege/Benefit/Merchandise featured in the BOOKERS’ CLUB rewards gallery, issued by the Company to the member by redemption using the reward points accumulated in the member’s booker account.
1.11	"Rewards Gallery" applies to the online list of reward items published in BOOKERS’ CLUB that is maintained and updated by the Company.
1.12	"Reward Voucher or Redemption Voucher" applies to the voucher issued by the Company to the member for the purpose of claiming the reward based upon the reward points accumulated in the member’s booker account.
1.13	"Loyalty Centre" shall refer to the office at the Hotel administering the BOOKERS’ CLUB membership programme for the Company.
1.14	Words referring to the male gender shall include the female gender and words referring to the singular number shall include the plural number and vice versa.

Eligibility / Participation

2.1	Participation in the membership ONLY programme requires the participating member to hold the BOOKERS’ CLUB member account ID and maintain a member’s booker account with the Company.
2.2	The Company may, at its sole discretion, issue membership to applicants who have previously held a member’s booker account with the Company under a similar programme managed by it, subject to the fulfillment of certain conditions imposed by the Company.
2.3	The Company shall have the right to cancel any such member’s account ID issued by it due to an apparent error and forfeit all reward points that may have been credited to the member’s booker account without any compensation to the receiver of the ID.
2.4	Eligibility is as follows: Individual Guestroom Booking Any individual that requires hotel accommodation at Futian Shangri-La, Shenzhen and makes individual guestroom reservations, including authorised individuals of companies with contracted rates with Futian Shangri-La, Shenzhen is eligible to be a member of the BOOKERS’ CLUB membership programme.
2.5	There is one type of membership: Individual Membership: One or several individuals from a company that make individual guestroom reservations who redeem rewards from accumulated points in the member’s booker account. Membership to BOOKERS’ CLUB is at the discretion of the Hotel and shall be qualified on an annual basis.
2.6	The Company shall issue the member’s account ID to the applicant only if the application is fully completed in all respects and accepted by the Company. The Company shall not be liable in any manner for the delay in the dispatch and/or the delivery of the member’s account ID to the member after the submission of application.
2.7	Notwithstanding anything herein, the Company reserves the right to refuse any applicant from participating in the membership programme with or without assigning any reasons whatsoever.
2.8	The membership programme is valid only at Futian Shangri-La, Shenzhen.
2.9	Renewal of membership is at the discretion of the Company.

BOOKERS’ CLUB Rewards Points

3.1	BOOKERS’ CLUB reward points will be awarded to the member, based on: Individual Guestroom Reservations Paid materialised individual guestroom reservations made at Corporate or Public Rates through www.bookers-club.com or www.shangri-la.com according to the Terms and Conditions.
3.2	Reward points will start to be credited to the member’s booker account from the date the member’s booker account ID is approved. Reward points are given as follows: Guestroom Reservation (Individual) 10 points: per room per night for Deluxe room, Deluxe City View Room, Premier Room or Premier City View Room 20 points: per room per night for Horizon Deluxe Room or Horizon Premier Room 30 points: per room per night for any Suite room Points for guestroom accommodation are awarded based on the paid guestroom type excluding any complimentary upgrades or upgrade benefits. In the event of a guestroom upgrade, points awarded are based on initial room category booked. In the event of a rebate, calculations will be based on final figures after deduction rebates. Accumulation of points starts from the date the member’s booker account ID is approved. Individual guestroom reservations will not be eligible for points if the member’s booker account is not provided when booking is made.
3.3	Reward points expire based on the following criteria: For memberships approved between 1 January and 30 June of any given year, reward points earned from 1 January to 31 December of the same year will expire after 30 June of the following year. For memberships approved between 1 July and 31 December of any given year, reward points earned from 1 July until 30 June of the following year will expire after 31 December of that following year. Unredeemed points will automatically expire without further notice to the member as indicted on the above dates.
3.4	The Company may award special bonus points for certain individual guestroom reservations to members taking part in special promotions organised by the Hotel, on fulfillment of specific conditions pertaining to the special promotion.
3.5	The Company shall have the right to disallow BOOKERS’ CLUB reward points awarded in conjunction with any other promotion organised by the Company which may or may not involve special monetary discounts and/or other privileges.
3.6	BOOKERS’ CLUB reward points shall have no cash or monetary or other value except as provided herein.
3.7	The Company will not be liable for any error or delay in the updating of details of the member's booker account for reasons not directly caused by the Company, including but not limited to any loss of accumulated points or any loss suffered due to a breakdown, failure of machinery, processor, computer hardware & software failures and communication and interfacing failures etc.
3.8	The Company shall have absolute right to close any guestrooms in the Hotel for the purpose of renovation and/or redesigning and/or for any other reasons, temporarily or permanently.

Redemption of BOOKERS’ CLUB Rewards Points

4.1	To make a selection of the rewards, the member may view the online rewards gallery at www.bookers-club.com. Rewards redemption can be made when sufficient reward points have been accumulated as indicated in the member’s point summary. Individual redemption: Please login onto www.bookers-club.com with the member’s booker account ID and password to check the status of the point summary and process all redemptions online. Upon submission of redemption, please allow ten to fifteen (10-15) working days to process and receive advice on the collection date of the reward item/s from the Hotel’s Loyalty Centre. Points redeemed will be deducted automatically from a member’s booker account once the points have been redeemed. Redeemed rewards are non-refundable, non-exchangeable and cannot be exchanged for cash. A copy of the member’s Identification Card (for Chinese Nationals) or Passport (for Non-Chinese Nationals) must be submitted to the Loyalty Centre for processing of the redemption.
4.2	A member may redeem any number of BOOKERS’ CLUB rewards with the reward points awarded. Reward points will be deducted from the member’s booker account when rewards redemption is made.
4.3	The Company reserves the right to update or replace the reward items in the online rewards gallery with another of similar value as may be determined by the Company. The Company shall have the absolute right to change and vary the rewards and the members are advised to always refer to the BOOKERS’ CLUB rewards gallery for the latest update of the rewards to avoid any disappointment.
4.4	Redemption of BOOKERS’ CLUB reward points for rewards is subject to availability of rewards on a first-come-first-served basis.
4.5	Redeemed rewards are not refundable or exchangeable for cash or for another reward. Once redemption is made and confirmed, no further changes will be allowed.
4.6	To redeem a reward, the member must present the membership card together with a copy of the member's Identification Card (for Chinese Nationals) or Passport (for Non-Chinese Nationals).
4.7	Upon issuance of the reward item or the reward voucher, the number of BOOKERS’ CLUB reward points required for the reward that has been redeemed as stated in the current online rewards gallery, shall be deducted from the member’s booker account in making that redemption.

Issuance and Use of Reward Voucher

5.1	Upon receipt of the redemption form or notification via the website and subject to eligibility, reward vouchers specifying the reward or reward items as selected by the member will be issued to the member within ten to fifteen (10-15) working days.
5.2	Use of the reward voucher is subject to the Terms and Conditions stated on the reward voucher. The reward voucher must be utilised within the period specified on it.
5.3	The member must present the relevant reward voucher at the relevant participating merchants.
5.4	A reward voucher or reward items, which has been issued to the member, is not refundable or exchangeable for cash or for another reward. Once redemption is made and confirmed, no further changes will be allowed.
5.5	Rewards in the form of vouchers cannot be used to purchase any item that is on sale, special offer or used in conjunction with any other discount, membership or privilege card, offer voucher or similar scheme unless the member is informed by the relevant participating merchant or the Company.
5.6	If the redemption of rewards is in the form of dining and room vouchers, issuance of such vouchers do not constitute a reservation. The member is responsible for making reservations at the participating outlets at the Hotel or notifying the participating merchant of the redemption.
5.7	For purchases exceeding the face value indicated on the reward voucher, the member must pay the shortfall at the member’s own expense.
5.8	There will be no refund of the difference by the Company or any participating merchant if the reward voucher value is higher than the value of goods or services purchased.
5.9	The Company will not replace any reward voucher, which has been lost, defaced, torn, damaged or stolen, for whatever reason.

General Conditions

6.1	The rewards and offers included in the online rewards gallery at BOOKERS’ CLUB are valid from 1 June 2013. The Company reserves the right to update or replace the reward items in the online rewards gallery with another of similar value as may be determined by the Company as indicated in item 4.3. Redemption of the rewards must be made before the reward points expiry date specified by the Company as indicated in item 3.3.
6.2	From time to time, the Company may declare expiry dates for the validity of BOOKERS’ CLUB rewards and publish such dates on the BOOKERS’ CLUB website, and may request all members to redeem their points before the expiry dates, with specific conditions governing the expiry of the redemption dates. In such an event, the BOOKERS’ CLUB reward points accumulated in a member’s booker account shall no longer be valid for redeeming any reward after the expiry of the reward points.
6.3	In the event of any inconsistency between the Terms and Conditions and any brochure, marketing or promotional material relating to the membership programme and/or the rewards, the Terms and Conditions shall prevail.
6.4	The member participation in the membership programme, including without limitation, the awarding and redemption of BOOKERS’ CLUB reward points and the use of reward vouchers, shall be governed by: a) the Terms and Conditions stated in the BOOKERS’ CLUB website; b) the Terms and Conditions stated in the reward voucher or any document issued by the Company; c) any other Terms and Conditions as may be stipulated by the respective participating merchants or third party operators, service providers or suppliers engaged by the Company to provide the rewards featured in this membership programme.
6.5	Any abuse or fraud in respect of the award or redemption of BOOKERS’ CLUB reward points may result in cancellation of the accrued BOOKERS’ CLUB rewards points and any reward voucher already issued.
6.6	The Company shall not be liable if it is unable to perform its obligations under the Terms and Conditions, due directly or indirectly, to the failure of any machine or communication system, industrial dispute, war, Act of God or anything beyond the control of the Company.
6.7	The awarding of the BOOKERS’ CLUB reward points shall be entirely at the discretion of the Company and the Company shall not be liable or responsible for any loss, damage or injury suffered or incurred by the member in relation to or in connection with the membership programme and/or the rewards and/or the goods, services, privileges, rights and merchandise provided by the merchants and the vendors of the reward.
6.8	The member hereby authorises the Company to disclose information about the member and the member account to third parties for the purposes of the membership programme.